Case Study: Tracking Interaction with Learning Content via xAPI


A regional transmission organization (RTO) that coordinates the movement of wholesale electricity in all or parts of 13 states and the District of Columbia offers a full complement of training courses and materials to keep current market participants updated on new products and processes The RTO’s Operator Certification Program promotes reliability of the electrical transmission systems and ensures a baseline level of knowledge, awareness and familiarity with applicable operating procedures, tools, tasks, and related power system operation. All training is in accordance with and support of applicable NERC and regional standards during normal, emergency and restoration operational conditions.


The RTO delivered large workshops covering in-depth technical materials and procedures through documents that allowed students to make notes, edits and annotations as they work through training material. Unfortunately, documents are controlled intellectual properties and cannot be released in electronic hard copy to attendees. It is also difficult for the RTO to understand how students are using learning and performance support materials in and outside of class.


RISC, working with Float Mobile Learning, leveraged xAPI to develop mobile and browser-based applications to store student interactions with training materials in the LRS. The application tracks the initialization of content and captures notes, annotations, reviews and updates to materials in the LRS. The company’s LMS provided credentialing, restricting access to documents and obfuscating file paths/URLs.


The first benefit of the case study is the portability and access to training materials. Because notes are stored in the cloud via xAPI, the student can move from device to device and still maintain visibility of their notes without storing an uncontrolled copy of the materials. Moreover, working with Making Better, RISC developed visualizations to show how and when users are interacting with learning and performance support content to help drive continuous improvement and the streamlining of learning materials.

Tools Needed